Last updated: September 1, 2026

Welcome to MEMA Outlet. These Terms govern your use of our website, products, and services. By using the website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to any part of these Terms, please discontinue use of the website.

1. Definitions

• "MEMA Outlet," "we," or "the Store" refers to MEMA Outlet and its website, products, and services
• "Customer" or "you" refers to any person who visits the website, creates an account, or purchases a product
• "Website" refers to the official online store of MEMA Outlet
• "Order" refers to any purchase request placed through the website

2. Eligibility to Use

By using the website, you confirm that you:

• Have reached the legal age required to enter into contracts, or are using the website under the supervision of a parent or legal guardian
• Provide accurate, complete, and up-to-date information
• Use the website for lawful and personal purposes
• Have the right to use the payment method and information provided

3. Customer Account

Some services may require creating an account. The customer is responsible for:

• Keeping login credentials confidential
• All activities carried out through their account
• Keeping account information and contact details up to date
• Notifying us immediately of any suspected unauthorized use of the account

MEMA Outlet reserves the right to suspend or close any account in cases of suspected fraud, misuse, or violation of these Terms.

4. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, sizes, prices, images, and details displayed. However, unintentional errors may occur, and we reserve the right to correct them and update product information, price, or availability.

The actual color or appearance of a product may vary slightly due to screen settings, device, or lighting used in photography, and such minor variation is not considered a product defect.

The customer is responsible for reviewing the product description and size guide before purchasing.

5. Prices and Currency

Prices are displayed in the currency specified on the website, with the Kuwaiti Dinar used as the store's base currency unless otherwise indicated during checkout.

Prices may be changed before an order is accepted without prior notice. If a clear error in price or product description occurs, we reserve the right to cancel the order and refund the full amount paid to the original payment method.

Prices may not include shipping fees, customs duties, or taxes specific to the destination country unless expressly stated otherwise.

6. Orders and Acceptance

Placing an order constitutes an offer from the customer to purchase the products. An order is not considered finally accepted until it has been reviewed and confirmed by MEMA Outlet.

We reserve the right to refuse or cancel an order in cases including:

• Product out of stock or size/color unavailable
• An error in price or description
• Inability to verify customer information or payment
• Suspicion of fraudulent or unlawful activity
• Violation of these Terms or the Store's policies
• A technical or operational issue preventing order fulfillment

If payment has been collected for an order canceled on our part, the amount will be refunded in accordance with the payment method and applicable policy.

7. Payment

By placing an order, the customer confirms that the payment information provided is accurate and that they are authorized to use the specified payment method.

Payments are processed through third-party payment service providers and may be subject to their terms and policies. An order is not considered confirmed if payment is declined or cannot be verified.

8. Promotions and Discount Codes

MEMA Outlet may offer promotions or discount codes from time to time, and reserves the right to:

• Set the duration and eligibility conditions of the promotion
• Limit the promotion to specific products, categories, or customers
• Limit the number of times a code can be used
• Modify or terminate the promotion in accordance with its published terms
• Reject codes used incorrectly or fraudulently

Promotions or discount codes cannot be converted to cash value unless explicitly stated otherwise, and multiple offers may not be combined unless the offer's terms permit it.

9. Product Availability

All products are subject to stock availability. In rare cases, stock discrepancies may occur after an order is placed. If a product becomes unavailable, we will contact the customer to propose an alternative or refund the amount paid for the product.

10. Order Cancellation or Modification

Please review your order carefully before confirming it. Modification or cancellation may be requested before processing begins; however, we do not guarantee that it can be carried out after the order has been accepted or handed over to the shipping carrier.

11. Shipping and Delivery

Orders are subject to the shipping and delivery policy published on the website. The customer is responsible for providing an accurate address and phone number, and may incur additional fees if delivery fails due to incorrect information or failure to receive the shipment.

For international shipping, the customer is responsible for customs duties, import taxes, and government fees in the destination country, unless stated otherwise.

12. Returns and Exchanges

Returns, exchanges, and refunds are subject to the return and exchange policy published on the website. Requests must be submitted within the specified period and in the condition and terms described in that policy.

13. Reviews and Customer-Submitted Content

By posting a review, comment, or photo, the customer confirms that the content is accurate and does not violate the rights of others or any laws. The customer grants MEMA Outlet a non-exclusive right to display and use this content for purposes of operating the store and marketing its products.

We reserve the right to remove any content that is offensive, misleading, unlawful, or infringes intellectual property rights.

14. Intellectual Property Rights

All content on the website, including the trade name, logos, text, images, videos, designs, graphics, and marketing materials, is owned by MEMA Outlet or used under license.

This material may not be copied, republished, modified, distributed, or used commercially without prior written consent.

15. Prohibited Uses

Use of the website for the following is prohibited:

• Any unlawful or fraudulent activity
• Impersonating another person or providing misleading information
• Using unauthorized payment methods
• Attempting unauthorized access to the website or user accounts
• Transmitting viruses or malicious software
• Disrupting the website or interfering with its functions or security systems
• Copying or scraping website content through automated means without authorization
• Reselling products commercially without prior agreement or authorization

16. Third-Party Services and Links

The website may include links or services provided by third parties, such as Shopify, payment providers, shipping companies, and social media platforms. These services are subject to the terms and policies of their respective providers, and we are not responsible for the content or practices of external websites.

17. Limitation of Liability

To the extent permitted by law, MEMA Outlet is not liable for indirect, incidental, or consequential losses arising from the use of, or inability to use, the website.

Nothing in these Terms limits any mandatory consumer rights or any liability that cannot be excluded under law.

18. Force Majeure

MEMA Outlet is not liable for any delay or failure to fulfill obligations due to circumstances beyond reasonable control, such as natural disasters, government decisions, disturbances, disruption of communications or payment systems, delays by shipping companies, or customs procedures.

19. Privacy

Processing of your data is subject to the Privacy Policy published on the website, which forms an integral part of these Terms.

20. Amendments to the Terms

These Terms may be updated to meet operational or legal requirements. Amendments will be published on this page along with a revised date, and continued use of the website after the amendments take effect constitutes acceptance of them, to the extent permitted by law.

21. Severability

If any provision of these Terms becomes unlawful or unenforceable, the remaining provisions shall remain valid and in effect.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Kuwait, and the courts of the State of Kuwait shall have jurisdiction over any disputes arising therefrom, unless mandatory laws provide otherwise.

23. Contact Us

For inquiries regarding these Terms:

• Email: tk@messilaint.com
• Phone: +965 9663 6912
• Address: Messila International Company, Warehouse 13, 40001, Kuwait

MEMA Outlet Not Your Regular Outlet.