Shipping policy

Shipping & Delivery Policy

Last Updated: 01-07-2026

At MEMA Outlet, we are committed to preparing and delivering your orders as quickly and efficiently as possible while ensuring they arrive in excellent condition. Please read the following Shipping & Delivery Policy before placing your order.


1. Delivery Areas

MEMA Outlet offers delivery throughout the State of Kuwait and international shipping to selected countries.

International shipping availability may vary depending on the destination. Available shipping options will be displayed at checkout or confirmed by our Customer Support team before shipment.


2. Order Processing Time

Orders are processed and prepared within 1 business day after payment has been successfully confirmed.

Processing times may be extended during sales, promotional campaigns, holidays, or periods of high order volume. Customers will be notified whenever possible.

3. Delivery Time

After your order has been processed, the estimated delivery time within Kuwait is 1–2 business days.

International delivery times vary depending on the destination country, shipping carrier, customs clearance procedures, and other logistical factors.

All delivery times are estimates and are not guaranteed.


4. Shipping Fees

Delivery charges within Kuwait are as follows:

  • KD 1.000 for all areas within Kuwait.
  • KD 2.000 for Jahra and Al-Mutlaa.

MEMA Outlet does not currently offer free shipping.

International shipping fees vary depending on the destination country, package weight, and shipping carrier. The applicable shipping charges will be calculated at checkout or confirmed before shipment.


5. International Shipping

International shipping is available to selected destinations supported by MEMA Outlet.

Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country unless otherwise stated.

MEMA Outlet is not responsible for delays caused by customs clearance or local authorities.


6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Mobile phone number
  • Delivery address
  • Area
  • Any additional delivery instructions

MEMA Outlet is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.


7. Re-delivery

If delivery cannot be completed due to:

  • An incorrect address
  • An incorrect phone number
  • Failure to respond to the courier
  • Refusal to accept the delivery

The customer may be responsible for any re-delivery fees or additional shipping charges.


8. Undelivered Orders

If an order is returned to MEMA Outlet because the customer failed to receive or accept the shipment, MEMA Outlet reserves the right to cancel the order.

Where applicable, only the value of the returned products will be refunded after deducting the original shipping costs and any return shipping or handling charges.


9. Delivery Delays

Delivery may be delayed due to public holidays, severe weather conditions, customs procedures, operational issues, or circumstances beyond the control of MEMA Outlet or the shipping carrier.

Whenever possible, customers will be informed of any significant delays.

10. Shipment Responsibility

Once the order has been handed over to the shipping carrier and tracking information (where available) has been provided, the shipment will be handled according to the carrier’s delivery procedures.

However, the MEMA Outlet Customer Support team will continue to assist customers with shipment-related inquiries whenever possible.