Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tk@messilaint.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tk@messilaint.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tk@messilaint.com.

Return & Exchange Policy

Last Updated: 01-07-2026

At MEMA Outlet, we strive to provide high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms and conditions outlined below.


1. Return & Exchange Period

Customers may request a return or exchange within 14 days from the date of receiving their order, in accordance with the applicable laws and regulations of the State of Kuwait, provided all conditions in this policy are met.


2. Eligibility Conditions

To qualify for a return or exchange, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Be free from any signs of wear or use.
  • Be free from perfumes, makeup, deodorant, lotions, creams, stains, odors, or any other marks.
  • Have all original tags, labels, and price tags attached.
  • Be returned in its original packaging, together with any accessories or complimentary items (if applicable).
  • Be accompanied by the original order confirmation or proof of purchase.

MEMA Outlet reserves the right to reject any return or exchange request if these conditions are not met.


3. Keeping the Product in Its Original Condition

For hygiene and quality assurance purposes, customers are kindly requested to try products carefully without using them or removing the original tags and labels.

Any evidence of use, including perfumes, makeup, deodorant, creams, odors, stains, or the removal of original tags, may result in the return or exchange request being declined.


4. Non-Returnable & Non-Exchangeable Items

Returns and exchanges will not be accepted for:

  • Used or washed products.
  • Products with perfume, makeup, deodorant, lotion, cream, stains, odors, or any signs of use.
  • Products damaged due to misuse.
  • Products with removed price tags or original labels.
  • Products that have been altered or repaired after delivery.
  • Gift Cards (if applicable).
  • Any products clearly marked as Non-Returnable or Final Sale on the product page.


5. Shipping Charges

If the customer requests a return or exchange for reasons unrelated to a product defect or an error by MEMA Outlet, the customer is responsible for all return shipping costs and any applicable delivery charges for the exchange.

If the return or exchange is due to an error by MEMA Outlet or a manufacturing defect, all shipping costs will be covered by MEMA Outlet.


6. Refunds

Once the returned item has been received, inspected, and approved, the refund will be processed.

Refunds will be issued to the original payment method used when placing the order.

The time required for the refunded amount to appear in your account depends on your bank or payment provider. MEMA Outlet is not responsible for delays caused by banks or payment service providers.


7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support within 48 hours of receiving your order and provide clear photographs of the product and its packaging.

After reviewing and confirming that the damage or error occurred before delivery, MEMA Outlet will replace the product at no additional cost.

If a replacement is unavailable, a full refund will be issued to the original payment method.


8. Product Inspection

All returned or exchanged products are subject to inspection by the MEMA Outlet team to ensure compliance with this policy.

Approval or rejection of a return or exchange request will be based on the inspection results, without prejudice to any rights granted to customers under applicable laws and regulations.


9. How to Request a Return or Exchange

To request a return or exchange, please contact our Customer Support and provide:

  • Order number.
  • Customer name.
  • Reason for the return or exchange request.
  • Photos of the product (if requested).

Our Customer Support team will review your request and provide the next steps.

10. Right to Refuse

MEMA Outlet reserves the right to refuse any return or exchange request if:

  • The request is submitted after the permitted return period.
  • The product does not meet the conditions stated in this policy.
  • The product shows signs of use or damage.
  • The original tags or labels have been removed.
  • False or misleading information has been provided.
  • The product is returned without its original packaging or included accessories (if applicable).


11. Changes to This Policy

MEMA Outlet reserves the right to modify this Return & Exchange Policy at any time to comply with business needs or legal requirements.

Any updates will become effective immediately upon publication on our website.