Last updated: September 1, 2026

MEMA Outlet accepts return and exchange requests within 14 days of the purchase date shown on the invoice, provided the product is in its original condition, in accordance with the laws and regulations applicable in the State of Kuwait.

1. Return and Exchange Conditions

• The return or exchange request must be submitted within 14 days of the purchase date shown on the invoice
• The product must be in its original condition, unused, unworn, and unwashed, and suitable for resale
• All original tags, labels, packaging, and accessories included with the product must be present and in good condition
• Products that have been used, washed, damaged, altered, soiled, or exposed to perfume or makeup will not be accepted

2. Products Excluded or Subject to a Different Period by Law

Certain products are subject to different terms or periods for return and exchange in accordance with the laws and regulations applicable in Kuwait. This includes, where applicable, products excluded or subject to a shorter period under the law, such as swimwear, underwear, perfumes, evening and wedding wear, eyewear, and other items designated by the Ministry of Commerce. In all cases, the applicable legal period and conditions shall prevail.

3. Refunds

If a return is approved, the amount will be refunded through the original payment method, in accordance with the timeframe and procedures adopted by the bank or payment service provider. The refund does not include delivery or shipping fees, unless otherwise required by applicable law.

4. Damaged or Incorrect Product

If the product arrives damaged, defective, or different from what was ordered, please contact MEMA Outlet as soon as possible and send clear photos along with the order details, so that the case can be reviewed and handled in accordance with the applicable law.

MEMA Outlet Not Your Regular Outlet.